Pickups, Shipping & Returns Information

Pickups

Pickups of art prints and greeting cards need to be arranged 48 hours prior, please email to arrange at: info@mattcoatesart.co.nz
Pickups are from Titirangi in Auckland.

Please allow:

  • Two working days for A5, A4 and A3 Art Prints

  • Two working days Greeting Cards

  • Five working days for A2 art prints

  • Five working days for all canvas prints

Shipping

Free New Zealand Shipping for orders over $45.Shipping to Australia is $12NZD per order (14 days shipping times).
Shipping to US, Europe, Asia, UK and Canada is $22NZD per order (14 days shipping times).

If you require an order by a specific date, please email me and I will do my best to get it to you by then.

Prints are carefully packaged flat in crystal clear bags with thick backing board to avoid bending or damage in transit. Please contact us if you print is damaged in transit within 48 hours of receiving it. To save trees, no receipt is shipped with your order. You will receive a receipt via email once the order is received and an email once your order has been shipped with tracking number.

Damaged or lost

We offer a full refund for lost or damaged prints by the courier company only. Please contact us within 48 hours of delivery if artwork is damaged.

Incorrect orders

Will be replaced for free. Please email us within 48 hours of receiving your order.

Refunds

If you are not happy with your print for any reason we will be happy to refund you the cost of the print on return on the print. Print must be in a sellable condition. Unfortunately we cannot offer refunds or returns if a customer changes their mind or wishes to change sizes after the order has been placed. Each artwork is ‘print to order’.

Privacy Policy

Matt Coates Art is committed to protecting it’s customer’s privacy. Matt Coates Art will never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list. The information we gather is only used for processing orders and staying connected with you.

It is optional to join the Matt Coates Art mailing list and allows you to be informed of new artwork, discounts and sales. If you have signed up to our mailing list and would like to unsubscribe simply email us with unsubscribe in the subject area, and you will be removed immediately.